|Avoid Missed Calls|
|Stop Engaged Tones|
|Ring All Lines Together|
|Voicemail to Email|
|Timeout Call Transfer|
|Free 0843 Number Included|
Call queuing systems are now the must have feature for any business who places importance on ensuring they answer inbound calls. Our advanced telephone queuing system will allow you to flexibly manage an unlimited number of inbound calls to ensure you never ring busy again. All of this on your existing phone numbers whether they are part of a system, or seperate lines.
Through a simple, user friendly portal, you can control your queuing system and choose how and where you want to direct all your calls in realtime.
You may also be interested in call queues for VoIP Phone Systems with no caller charges.
You can record a pre-connection greeting to announce your company name when customer call your business. This offers a professional edge for your business.
Allows users to tranfer calls between extensions for inbound calls. This offers seamless call handling between phone operators.
You can dynamically choose between seeing the caller ID of the person who has called you, or the number they have called. This can be used when multiple business numbers point to the same phones.
This service allows you to hear a recorded message based on the number which the customer dialed just before the caller is connected. Perfect if you run multiple businesses or advertise marketing numbers.
This key service allows you to choose up to 7 numbers (including mobiles) which can ring together, one after the other, or in ratio format when your number is called. If all your lines are busy, or you can't take the call, this can be held, transfer, or put through to voicemail. All controlled via your web portal.
Out of Hours
Just choose from an easy to understand date picker what dates and times you'll be available to take calls. Outside of those hours you can play a recorded message for callers and take a voicemail.
Give your customers options to press if they are on hold such as requeue or transfer to voicemail.
Missed Call Alert
If you miss a call, have the details emailed to you in realtime so that you can call a customer straight back.
Record 100% of inbound calls to allow training and quality assurance.
|100% call recording||Mid Call Transfer|
|Pre-connection greeting||Whisper Announcement|
|Display Caller ID||Inbuilt Voicemail|
|Out of Hours Service||Queue System|
|Missed Call Alert||Ring All Feature|
|Call Numbers by Ratio||Online audio Storage|
|Live in hours||Secure Web Portal|
|Access Anywhere||Never Ring Busy|
|Missed Call Alert||Voicemail to Email|
|Upt to 7 DDI's To Call||Free 0843 Numbers|
|Call recording with storage for a minimum of 6 months||Display a static or active script to the agents on call connect|
|Real time reporting|
As in inbound business we need to ensure that all calls are accepted professionally and quickly. Other queue systems which we looked at did not offer the features and flexibility that we needed. Saffwood offered a solution which was cost effective and met our needs.
– Andy Walker - WMA Solicitors
Knowing that all calls are handled and routed through to someone in good time is vital to our business. Our customers expect that when they call us they can always get a response. Saffwood ensure that all our calls a managed professionally and helped us setup the queue just the way we needed
– Barry Wright - Birmingham Boiler Care LTD
It’s a well known fact that if someone calls your business and reaches an answer machine or an engaged tone first, chances are they will just go on to the next company and use their services.
It is vital that whether your business is large or small, that you have a means to ensure that customer do not hit engaged or answer machines.
A cloud Telephone Queuing System will ensure that your inbound call handling is equal to the challenge.
When a caller rings your business, your cloud telephone queuing system will firstly provide a pre-connection greeting. This will be a branded welcome to your business. Following this the system will then look for any available lines. Those that are available will ring and the call can be answered.
If all your lines are busy, then a call is held until you are avialable. With call breakout, callers can leave a message on your telephone queuing system which is automatically emailed to you.
You can optionally add an auto-attendant to provide a list of options in your queuing system. This allows calls to be directed to certain numbers, even if these are in different locations. With a call whisper, your queuing system will tell you what options was selected.
If you do miss a call, and the caller hangs up without leaving a message, you will be sent an email notifying you of this and the caller ID.
You can read more about Telephony Queuing Systems in our blog.