Call Recording

Whether you need to record the occasional call or every call coming into or going out of your business, we can find the right solutions for you.

In regulated markets such as finance, the need for recording is a legal requirement. Not having a call
recording service can lead to heavy regulator fines and revoked licences.

Whether a dispute is valid or not, call recording can speed the satisfactory resolution of any issues. By
logging onto the secure call recording web portal and searching for a call, you are able to listen online, download and send any call for instant and fair resolution

With a call recording suite, you are able to instantly playback important calls and delivery realtime feedback
to coach, mentor and develop your team. By building a bank of good or bad calls, other members of your
team are able to self develop by listening to others.

This service ensures that all call made in and out of your business are recorded without fail. This ensures that you are able to handle feeback, disputes and ensure great customer care. With our 100% solution, you have unlimited storage and can playback and download your calls the moment one ends.

By default call recoring is always active with our 100% solution, however if certain parts of a call need to be blanked out (such as payment CSV details) then users are able to toggle this service on and off through
our easy to use web portal service.

If you only need to record adho outbound calls, our CallScriber serviec offers outstanding flexibility and cost effectivenes. By dialling into a dedicated number you will be asked for your secure pin. Once enter you will be prompted to call the customers number. Your call on any customer caller ID will show as your standard
business number and the call is now fully call recorded.

Once the call ends, your call is saved to a basic, secure FTP site where it can be accessed and downloaded for storage.