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Saffwood Communications.
VoIP Phone Systems
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Integrate Your Business Systems

included Simple Implementation
included Screen Pop Customer Record
included Click to Call
included Click to Hangup
included No Setup Fee

Integrate Your Database & Phone System

Link your business system with an enterprise level phone system to benefit from a host of powerful business features.

Identify customers calling you BEFORE you answer the phone and have their customer record or details on screen within your chosen system below. Dial direct from your database or system to boost productivity and ease of business

Use our online portal to see a realtime list of calls that you have missed and not returned. As soon as you call these numbers back they drop from the list meaning you NEVER MISS A CALL

Standard System Integrations

Sage 50 Accounts | Complete Accounting | Sage Act Professional | Sage Line 50 | Sage CRM

Features: Address Book Search | Click to Dial | Call Details Preview | Manual Screen Pop | Auto Screen Pop of Contact Page
ConnectWise Manage 2018.1 | 2017.6 | 2017.5 | 2017.3 | 2017.1 | 2016.6 | 2016.5 | 2016.2 | 2016.1 | 2015.1 | 2014.4 | 2011.2 | 2013.1

Features: Address Book Search | Click to Dial | Call Details Preview | Manual Screen Pop | Auto Screen Pop of Contact Page
Enviro

Features: Address Book Search | Click to Dial | Call Details Preview | Manual Screen Pop | Auto Screen Pop of Contact Page
Goldmine 5.5 - 9.2 | 2014 Premium | 2013

Features: Address Book Search | Click to Dial | Call Details Preview | Manual Screen Pop | Auto Screen Pop of Contact Page
Contacts

Features: Address Book Search | Click to Dial | Call Details Preview | Manual Screen Pop | Auto Screen Pop of Contact Page
Goldmine 2016

Features: Address Book Search | Click to Dial | Call Details Preview | Manual Screen Pop | Auto Screen Pop of Contact Page

Features: Address Book Search | Click to Dial | Call Details Preview | Manual Screen Pop | Auto Screen Pop of Contact Page
CRM - 8

Features: Address Book Search | Click to Dial | Call Details Preview | Manual Screen Pop | Auto Screen Pop of Contact Page
Acxess 2013 | 2016 | 2000 - 2010 | Office 365 | Dynamics 365 For Sales 8.9

Features: Address Book Search | Click to Dial | Call Details Preview | Manual Screen Pop | Auto Screen Pop of Contact Page.
Goldmine - 2017.1

Features: Address Book Search | Click to Dial | Call Details Preview | Manual Screen Pop | Auto Screen Pop of Contact Page
Maximizer - Cloud Versions 2012, 2015, 2015 R2 | Maximizer - 9 - 12

Features: Address Book Search | Click to Dial | Call Details Preview | Manual Screen Pop | Auto Screen Pop of Contact Page
SalesforceCRM (Classic Add-in) - Enterprise (Classic and Lightening), Unlimited (Classic and Lightening), Performance (Classic)

Features: Address Book Search | Click to Dial | Call Details Preview | Manual Screen Pop | Auto Screen Pop of Contact Page
eGroupware - 1.0 - 1.8

Features: Address Book Search | Click to Dial | Call Details Preview | Manual Screen Pop | Auto Screen Pop of Contact Page
Sugar CRM - 7.9, 7.8, 7.7, 7.6, 7.2, 7.10, 50 - 7.1

Features: Address Book Search | Click to Dial | Call Details Preview | Manual Screen Pop | Auto Screen Pop of Contact Page
Superoffice 7.5, 6 - 7.1

Features: Address Book Search | Click to Dial | Call Details Preview | Manual Screen Pop | Auto Screen Pop of Contact Page
ACT Premiym V20, V19, V18, V17, V16, Act Professional V 16 - 19

Features: Address Book Search | Click to Dial | Call Details Preview | Manual Screen Pop | Auto Screen Pop of Contact Page
SalesLogix - 8

Features: Address Book Search | Click to Dial | Call Details Preview | Manual Screen Pop | Auto Screen Pop of Contact Page
Te.Search - 8

Features: Address Book Search | Click to Dial | Call Details Preview | Manual Screen Pop | Auto Screen Pop of Contact Page
CRM 4 - 7

Features: Address Book Search | Click to Dial | Call Details Preview | Manual Screen Pop | Auto Screen Pop of Contact Page
Zoho CRM - Standard, Professional, Enterprise

Features: Address Book Search | Click to Dial | Call Details Preview | Manual Screen Pop | Auto Screen Pop of Contact Page

Non Standard Integrations

If you have a system or database not listed below we build a custom integration for you to allow you leverage all the powerful business features listed on this page for £1,950 as a set integration figure.

Choose From 3 Great Package Prices




    • Business Standard
    • £13.99
    • Per Month
    • Businesses Making Fewer Calls.
    • CRM Integration
    • 1.5p Landlines PM & 8p Mobiles Per Month
    • Phone System Features
    • Register Multiple Devices
    • HD Handsets From £30
    • Free Setup
  • Request Trial
    • Business Plus
    • £17.99
    • Per Month
    • Businesses Making Average Calls.
    • CRM Integration
    • 500 Landline & Mobile Minutes Per Month
    • Phone System Features
    • Register Multiple Devices
    • HD Handsets From £30
    • Free Setup
  • Request Trial
    • Business Unlimited
    • £21.99
    • Per Month
    • most popular
    • Businesses Making Lots of Calls.
    • CRM Integration
    • Unlimited UK Landline & Mobile Calls
    • Phone System Features
    • Register Multiple Devices
    • HD Handsets From £30
    • Free Setup
  • Request Trial

Key Features

Integrates with your system to pop customer record for inbound and outbound calls Fully Managed Service - No Expertise Required
Quick & Easy set up - No Engineer Visit Needed Unlimited Support & training included in monthly rental
Keep your current phone numbers - Move Anywhere in the World Unlimited extensions and lines
Works with All Internet Connections HD voice service for unbeatable quality
Inbound call handling Queues & Huntgroups Dozens of Free Premium Call Features
Link Multiple Devices To A Single Extention (Deskphone, Mobile & Desktop) Realtime Busy Lamp Fields to Monitor Other Users
Live Report Showing Missed Calls Not Returned Low Billing - No Connection Fees
Free Conference Calls For Life Fully Managed CRM / VoIP Connection
Conference suite Choose any local, national or 08 numbers anywhere in the UK
Move Your Phone System Anywhere - Just Unplug, Move, Plugin Get Setup in Days Not Weeks
Low Cost HD Handsets Dedicated Account Manager
Over 2,000 Customers Worldwide

Who benefits from VoIP API Functionality


Customers

Customers can reach and communiate with your business to a far greater degree allowing enquiries to be handled faster and with greater ease.


Staff

Click to Dial functionality allows great productivity and ease of business for your team members. This contributes to higher morale and greater productivity.


Business Owners

Hosted Teleephony is a highly cost effective phone system which removes layers or cost and allows enterprise level communication without the cost of onsite equipment.


Technical Support

If you offer technical support, this communication method allows seamless contact between support advisors to allow faster respone to enquiries and a collaborative behind the scenes approach.

What people say about our click to dial API Suite

We run a sales and marketing business which makes a lot of outbound calls. We used a standalone CRM system and needed a phone system which would improve outbound and inbound call handling, as well as integrate into our system.

Saffwood Communications were able to quickly understand our needs and provide a perfect fit solution which allows us to dial from our CRM. This is vastly improved working conditions for staff, and allowed us to make more calls immediately.

– Patrick Friel, Operations Director - Your Claims Group PLC

Saffwood offers the best VoIP API Service

Experience

Saffwood knows what it takes to deliver world-class VoIP and hosted communication services with a team of experts for sales, customer care and technical support. With dedicted account management you'll know who you are speaking to every time.

Infrastructure

Saffwood's privately owned and locally managed infrastructure crosses six global data centres, with data crossing five Tier-1 carriers. So your VoIP and hosted unified service is reliable, crystal clear, and always available.

Quality

Saffwood uses its experience to react to the things businesses really need from their telecoms. Every product is developed to the highest standards, creating feature-rich services that deliver tangible value.

Support

When you need help, you can depend on friendly, practical advice from Saffwood. Unlimited support and training is included in our monthly service fee.

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Discover More

Can I transfter my current phone numbers to this service
Yes - we have porting agreements with all major carriers.
Is there a setup charge?
Only to buy your handsets if you opt for them and a new router if it's required. If you use softphones on a PC then you may only need a new router and that's it. There may also be a development charge if you need us to integrate this into your system on your behalf.
How fast does my internet connection need to be?
Each call uses 85K of upload and download There are 1000K to 1MB. So if you have an upload speed of 1MB, this can carry 10 calls Voice compression also allows us to reduce the voice packet to 35K allowing more calls at once. If you would like support and advice regarding internet speeds, including faster connections in your area, please call us on 0845 241 1008
What equipment do I Need?
HD Deskphones start at just £30 and 90% of our customer base use these high quality, subsidised handsets worth over £90 each
Is API Secure?
YoYes. API commands are transmitted in the same way as your voice calls, so are 100% secure.
What happens if I Move?
A great advantage of Hosted phone systems is that no matter where you move to, you just unplug your phones and PC's, move then plug them back in. This ensures that telecoms is not on your list of concerns for moving office!
Can I get more phone numbers?
As well as being able to use your existing phone number, we can source you any 01, 02, 03 and 08 numbers in a matter of days
How easy is it to use?
Very. We arrange a short training session via webshare to talk you through the communications suite.
What support is available
You get unlimited cutomer care and technical support as well as dedicated account management.
Is this service for me?
All businesses benefit from VoIP whether they are big or small. VoIP gives a competative advantage to any business by presenting a professional image when callers ring your company. You can leverage these high quality business features and advantages without having to spend a lot of money./div>