Frequently Asked Questions
In most cases, yes. Any number on the BT, Talk Talk & Virgin networks can be ported to our service Remember, your supplier is most likely using these networks and we can conduct a portability check on your numbers first.
Yes, we can give you any area dialling code no matter where you are. If you order several numbers, these come in a sequential block. We also supply 08 numbers.
VoIP works just like an ordinary telephone with the only difference being that with VoIP your telephone works via your broadband connection instead of the conventional telephone network. VoIP also offers you the benefit of making local, long distance and international calls for less, is high quality and has more features than most traditional phone service offerings. The setup cost of VoIP is far less than other systems because there is no onsite equiptment except your phones.
|Multi Call Queue / Company Welcome Announcement|
|Free Voicemail Per Handset|
|Voicemail To Email|
|Free Caller Diversion / Forward|
|Free Hunt Groups|
|Do Not Disturb Feature|
|Incoming Call Rules|
|Music On Hold Management|
|Free Site to Site Calls|
|Free Internal Calls|
|Free Web Portal System Control|
|Free Itemised Billing|
|Free Caller ID Display|
Setting up your phone system is very quick, and can often be done is less than 5 working days.
We offer hundreds of makes & models, but the two most popular are below:
A great advantage of Hosted IP is that no matter where you move to, you just unplug your phones, move then plug them back in. This ensures that telecoms is not on your list of concerns for moving office!
A fantastic feature of all our systems ensures that you never ring busy again. If all your lines are being used and someone calls, they will be placed on hold with a customised message. They will be periodically informed of their position in the queue, and the wait time. When a line becomes free, the call is routed to it and the person answering told how long the caller waited before being connected.
To determin this, you'll need to run a speedtest. Use your upload speed as the guide, and for every 100K of upload, you can have a IP line. So if you have an upload of 0.8MB, this is 8 lines; if this was 1.2MB, this would be 12 lines. There are various connections and networks available today, and you may be able to get a faster speed. To check this, call us on 0845 241 1008.
12 Months, but on 36 months you can get free handsets with your system follow a 30 day risk free trial
Yes. We run 30 day trials to allow you to evaluate how good our systems and service is.
Yes. Your phones arrive pre-configured in a box. Just plug them into the internet & a main power supply and your system will be lvie in about 5 minutes.
There are no minimums or maximums.