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Call Forward - Be sure not to miss important calls. Forward calls to another extension or even to your mobile phone. |
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Call Pickup - Call pickup gives you the ability to pick up calls ringing at other extensions. |
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Call Parking - Calls can be parked in a private lot and picked up later according to the parking lot preferences. |
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Call Transfers - Calls can be transferred between system extensions or even to public phone numbers. |
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Call recording* - Call recording can be on-demand or always on and comes with a searchable database. |
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Voicemail - answers calls after a certain amount of time and records the caller's message. Recorded messages can be listened while out of office or can be sent by email. |
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Do not disturb - When you are busy, make sure that nobody will disturb you. This feature can be enabled and disabled from the phone terminal. |
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Hunt Groups* - Allocate calls to your staff on a longest idle, round robin, sequential, random or top down basis. |
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Ring All - When an extension is called, this triggers other extensions to ring. The first extension answering the call gets the connection. |
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Presence - Allows extensions to monitor the status of other extensions. Phones can be configured to display on multi color LED buttons. |
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Follow me - The extension owner's mobile phone, home phone and office phone can ring in the same time as the extension is called. The caller is connected with the phone that first answers. |
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Incoming call rules - Improves privacy protection, automates tasks, and increases user's productivity. Filter incoming calls based on CallerID and time of call, using rules that can perform a set of predefined actions. |
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SIP Trunking* - SIP trunking capabilities on extension level. Contact-pro hosted telephony end-users can connect their PBX to Contact-pro hosted telephony server. |
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Fax Inbound and Outbound* - Send and receive faxes without any problem even on poor quality connections. The fully-featured fax server can receive and send faxes over the email or using the web management interface. |
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Text to Speech* - IVRs are easier to build with the high quality text2speech technology embedded in Contact-pro. Converting text to natural speech has never been easier, even if the message is in a foreign language. |
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Conference centre* - Businesses can schedule and have multiple conferences on their conference number. It supports one-time and recurring conferences. Conference participants can authenticate when they connect to the conference server. |
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Intercom and paging* - The hosted telephony Intercom and Paging features are highly customizable, allowing an extension to broadcast messages to groups or to particular extensions. |
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IVR (auto attendant)* - Create complex auto-attendant voice menus with multiple contexts, options and actions. An indispensable business tool that can replace a secretary or even substantially reduce costs and increase customer satisfaction. |
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Advanced IVR* - Build complex, yet simple to use IVRs with a wide range of predefined actions. Text2speech, IVR schema builder and analyzer, IVR test mode, IVR cloning, to name just a few of the features that can help your business develop high quality IVRs in no time. |
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Call Queues* - Call queues can answer multiple calls and distribute them to agents using sophisticated algorithms. Used by sales, customer service or support, they maximize resources utilization, improve customer satisfaction, and even guarantee SLA terms. |
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Call Queue reporting - The detailed call queue reports and statistics are vital for call center monitoring. The performance indicators, including call report, answered / unanswered calls report, call distribution report, agent report, status report, help management optimize human resources and business processes. |
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Instant Messaging* - Fully-featured XMPP (Jabber) server integrated with the PBX engine. Wide range of Open Source, free Jabber clients available. The server supports presence, virtual cards, file transfers, and collaboration. |
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DID number management - Manage public phone numbers allocations on clients and extensions easily. Export and import DIDs in no time using an interface designed to automate as much as logically possible. |
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Music on hold management - The music on hold can be responsible for the customer mood after several minutes of waiting on the phone. Music on hold playlists can be easily organized and customized using the management interface. |
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Outlook Integration* - Contact-pro hosted telephony integration with Microsoft Outlook provides the user with click to call and screen pop of contact details. |
*These Services Maybe Chargable
