We had ordered an ISDN30 phone system from another supplier before learning of Saffwood Communications. The supplier we had requested our ISDN30 from were overdue in delivering our lines and systems. This was severely effecting clients contacting us as we only had 1 analogue phone between the whole business over two floors.
Saffwood Communications were able to visit our site, assess what was required and deliver a solution which consisted of:
- 11 Softphones installed and tested
- 13 Direct dial phone numbers within our local area
- 2 inbound IVR’s to direct customers to the right person
From walking through the door, to having us trained and using the phones to take calls took less than 4 hours. Even though we were contracted to our ISDN30 supplier, Saffwood Communications still supported us for 2 months until this was installed. We have decided to keep 4 lines with Saffwood due to their great service.
Saffwood were polite, courteous and professional at all times and very reliable. The service that you offered was life saving for the business given that we were so badly let down by O2 at such short notice.
Ayoob Atcha – Senior Partner
We have been using Saffwood Communications since we set up in business to help us manage our telephony needs.
We have found the service to be highly personalised/bespoke which has really suited us as a ‘start up’ company with a desire to expand quickly.
The support we have received from them has always been prompt and effective and we would happily recommend them to others.
Anna – Executive Assistant
It was important for us to find a phone solution that was able to offer us the flexibility to grow and move with us. We needed help and advice to ensure whatever systems we invested in were going to do the job. Saffwood Communications listened to our needs and then offered clear and practical advice.
We now have a stable phone system that has been able to handle everything we required including a recent move of premises and expansion. Throughout, Saffwood have provided excellent customer service, value for money and have been a pleasure to work with.
Anita Clarke – Director
Saffwood Communications have been able to provide us with an outstanding phone system for our small call centre. We required a way for our customers to queue if all of our advisors were busy, as well as a professional sounding IVR.
Saffwood were able to quote, install and deliver a first rate service to us which I am delighted with. I would have no hesitation in recommending them to any business of any size.
Mark Walker – Director
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