|Hosted Phone System|
|Mobile Presence Service|
|Live User Status|
|File & Document Storage|
Unified Communications from Saffwood allow businesses of any size to communications with greater flexibility and ease.
With integrated, phone, email, SMS, instant messenger, video, conference, presence and PBX, you can streamline customer and internal contact.
Whether you already use a phone system, or are looking for a first time system, Saffwood can guide you through the process to give you a low cost, high quality solution tailored to your needs.
Integrated Phone System
This integrated IP phone system will allow you to seamlessly manage inbound, outbound and internal calls. High levels of voice quality coupled with low CapEx, rapid scalibility and portibility means you can harness the full power of unified communications
Live User Status
Unified Communications means that you can see the status of other users, including whether they are logged in, available or on calls. This allows you to manage call traffic to a greater degree.
Video calling internally and with customers offers a new dynamic in customer care, support and sales. Initiate video calls direct from your PC through this application.
If you need to communicate with another user or department in realtime without making a call, simply double click the user profile to send a receive instant messages.
You can use your unified communication platform to setup email accounts using your existing address to send a receive messages in outlook format keeping all your applications in one interface.
Store regularly used files in your unified communication platform of easy sharing and access. Documents such as quote forms, contracts can be access by all users and emailed to customers.
If you need to conference with customers or internally, this free to dial into* service allows seamless collaboration.
|All inclusive – combines phone system, email, video conference and more||Fully Hosted Service|
|Quick & Easy set up||Unlimited Support & training included in monthly rental|
|Keep your current phone numbers||Unlimited extensions and lines|
|Works on all browsers||HD voice service for unbeatable quality|
|Inbound call handling queue||Packed with free premium call features|
|Link mobile, deskphone and softphone to one phone line||View live call statuses of users|
|Low calling rates||Per second billing|
|No call connection fees||Video calls|
|Conference suite||Choose any local, national or 08 numbers anywhere in the UK|
|Portable service - unplug, move office, plug in and live||Superfast setup in days not weeks|
|Low Capex setup||Dedicated account management|
|Stable, growing business|
Customers can reach and communiate with your business to a far greater degree allowing enquiries to be handled faster and with greater ease.
Liasing with colleagues and other departments, especially when these are off site, is far easier due to being able to choose from a variety of free communication methods and see live statuses.
Unified Communication is a highly cost effective phone system which removes layers or cost and allows enterprise level communication without the cost of onsite equipment.
If you offer technical support, this communication method allows seamless contact between support advisors to allow faster respone to enquiries and a collaborative behind the scenes approach.
Running a technical support help desk means that we need to communicate with other support operators both on and off site. Being able to see whether colleagues are on a call, and choose between email, instant messaging and calls has helped our business improve customer care many times over.
It's also reduced our cost and given us a feature rich phone system that is can flex and change as we do. A great package and great service. Thank you.
– Phil Walker, Support Director - SQL Business Design
Saffwood knows what it takes to deliver world-class VoIP and hosted communication services with a team of experts for sales, customer care and technical support. With dedicted account management you'll know who you are speaking to every time.
Saffwood's privately owned and locally managed infrastructure crosses six global data centres, with data crossing five Tier-1 carriers. So your VoIP and hosted unified service is reliable, crystal clear, and always available.
Saffwood uses its experience to react to the things businesses really need from their telecoms. Every product is developed to the highest standards, creating feature-rich services that deliver tangible value.
When you need help, you can depend on friendly, practical advice from Saffwood. Unlimited support and training is included in our monthly service fee.