Hosted Telephony (VoIP)
Hosted TelephonyHosted Telephony is now the fastest growing way for businesses to communicate with their customers, suppliers and each other.
Hosted Telephony makes use of your broadband connection to place highly stable, high quality calls from your phone to the recipient. The recipient of the call does not need to have a VOIP phone.
Unlike Skype which is a direct peer-to-peer (PC to PC) VOIP call, Hosted Telephony routes the call through a cloud based compressing switch which increases quality by compacting the bandwidth required. This gives an instant, better than standard analogue or ISDN, call quality as the call is still delivered over your standard copper phone cable.
Hosted Telephony means that you can have all the advantages of a large enterprise business without the costs involved in setting up a phone system. This is because all the expensive equipment required is hosted by Saffwood Communications. Hosted Telephony can be used for one line or hundreds of lines.
There are a huge volume of benefits to using Hosted Telephony including:
- Low Cost Rates
- No Connection Charges
- Free Call Features (free call divert, caller ID, etc)
- Free Calls Between Lines
If you have an existing telephone number, this can be ported to a VOIP network and used as normal so there is no need to change. For new lines you can request a local, national or 08 number no matter where you are in the UK.
By moving to a Hosted Telephony service, you will increase the professional image of your business, lower your costs and be provided with a flexible, scalable solution.
Saffwood has a set of telephony products that are designed to fit your business perfectly and fulfil yours and your customers demands. Here are some of more the benefits:
Work anywhere with MobilitySIP VoIP apps can be installed onto your iPhone or Android allowing you to connect to the main system via Wi-Fi or 4G. This allows you can experience office features such as voip calls, video, follow me, voicemail, presence, line status, buddy lists, chat, centralised billing, faxes, hold, transfer on your smart phone.
Improved customer service with contact centre featuresInbound calls from your clients and suppliers can be handled professionally with features such as interactive voice response (IVR), queueing, hunt groups, time of day routing, agent log in log out, auto attendant.
Call RecordingFor training or compliance purposes our service supports call recording of all inbound and outbound calls which are stored on a web portal with a searchable directory.
Quick and easy ConferencingAdd-hoc conferences can be set up in seconds and if you need a scheduled conference, you can organise one online from the portal. Particpants will be emailed the conference details.
Business Process AutomationUsing the application programming interface of the UC system and CRM database you can automate business processes like click to dial,screen pop client records, automate workflow process, automatically send SMS texts, emails and add follow up times that can be called automatically.
Increased client satisfaction with CRMSaffwood provides a powerful multi-channel CRM system that will hep you to automate business processes to reduce cost and improve customer service. The CRM system can be used by any type of business and will integrate with our UC products to provide click-to-dial, screen pops, auto dialling, SMS messages and API functionality.
Reduce costs with PBX VoIPReduce the cost of your corporate communications and enable mobility with SIP VoIP which allows features such as hold, transfer, voicemail, conferencing, hunt groups and everything else you would expect to have listed under "PBX features".
Improved Communications with multi-channel contactMulti-channel contact is the handling of multi-media communication methods such as email, SMS, VoIP, video, chat, Twitter messages, web forms and Facebook using a unified queue which is logged into by a team of people. The queue ensures that regardless of channel or media type the enquiries are handled to the same level of service each time. This is ideally suited to a sales or support contact centre.
The benefits of a hosted pbx service from Saffwood are as follows:
Ensure that you are communicating effectively and meeting the expectations of today's multi channel clients.
Increase your staff productivity by eradicating unecessary administrational processes allowing them to focus on their primary objectivees.
Improve your customer service and growth rates by automating business processes thus handling increased demand better.
Reduce operational overheads like office space and travelling costs by facilitating mobility.
Reduce costs associated with ISDN lines and PBX equipment by adopting a hosted service. Maintain a constantly professional image across any communications channel.
Client phone featuresCall forward, hold, park, pickup Call Now call-back button for email & web sites Call transfer (blind, assisted) Call screening Call routing Call waiting Call forking to 2nd, 3rd, 4th phone Find me follow me Smartphone integration Intercom and paging Ad-hoc conferencing Unified messaging Tannoy system Feature codes Web portal for call settings Call reporting IM and presence support FAX to email Call-Me-Back for low cost international calls Customisable voice prompts Time of day routing DID numbers Outound call rules Caller ID control SIP phone and softphone support
System featuresCall recording (always on / on demand) Call recording searchable web database Call queueing Local queue agent Remote queue agent (via PSTN) Hunt groups Auto attendant Interactive voice response (IVR) Call API control Multi-party conferencing rooms Instant messaging with Jabber Live call monitoring Sound database for voice prompts, moh Advanced call reporting Click to dial from CRM Group voicemail Calling cards Prepaid / postpaid billing
Admin featuresWeb admin interface Tiered permissions Multi-level web access Multi-tenancy Brandable web portal Call reporting Number porting Auto-provisioning of extensions API control using soap
You Can Visit Our VOIP Library For More Information.
